Frequently Asked Questions
I don't live in Australia, do you ship to my country?
Unfortunately we can only ship our LEGO® products to addresses within Australia. If you live overseas but are purchasing for shipping to someone in Australia, please contact us for alternate arrangements.
How long does it take for my order to reach me?
We aim for same or next business day turnaround from purchase to shipping. This can be longer during sales or peak shopping periods. After this point, delivery time is up to Australia Post, but this is normally an extra 2-4 business days for East Coast deliveries, 4-7 business days for Central/Tasmania, or 7-14 business days for Western Australia. This is a rough estimate only. Actual delivery times for Australia Post can vary wildly. Part orders through our Bricklink store can take longer to process depending on the size of the order.
Can I pick up my order directly from you to save on postage?
Yes you certainly can. We are based in the southside of Brisbane and would happily allow you to pick up your LEGO® purchase. Simply choose the "pick up" option at the checkout and we will email you back and arrange a suitable time. Pick up times for most week-days are 11am-4pm and again after 6pm, and weekends after 11am. Please confirm pick up times to ensure availability.
How do I know when my order has shipped?
Once your order has shipped, we will send you an email notification telling you so along with parcel tracking information direct from Australia Post. In the unlikely event that you have not received any email confirmation within 4 days of placing your order, please contact us.
Do you deliver?
We are happy to offer free after-hours home delivery of your LEGO® purchase to selected suburbs in Brisbane. Simply choose the "home delivery" option at the checkout and we will email you back and arrange a suitable time. For a detailed list of qualifying suburbs, please refer to our shipping page.
I have received my order but I have changed my mind. Can I get a refund?
We want you to be completely satisfied with your LEGO® purchase. If you wish to return an item, please view our returns page. Please note - LEGO® Collectible Minifigures are unable to be returned or refunded.
My order is missing a part, what can I do?
In over 20 years of LEGO® building experience, cases of legitimate missing pieces are extremely rare. In the first instance, check through all your opened plastic bags for the piece(s) that may have been caught, also check your immediate surroundings such as the carpet. LEGO® also has a habit of bouncing and travelling distances on hard floors too! Finally, look at any odd spare parts that may be left over and double check your build in the instructions. Sometimes a dark grey part looks black etc. If, after all this you are still missing a piece, please contact LEGO Customer Service on 1800 823 757.
I saw an upcoming release on another website, can I pre-order it with you?
We don't offer pre-orders for LEGO® products, however if you sign up to our newsletter or Facebook or Twitter feeds you will be notified as soon as new items are available for purchase.
When will the new sets be released and how much will they cost?
We can't publish release dates or RRP's of new products until they are officially launched, but once again our newsletter, Facebook or Twitter will be the first place you will hear.
Why don't you carry every single item in the LEGO® range?
While we would love to carry every LEGO® item, sometimes it is not possible to do so. Some items are exclusively sold by "LEGO®", and other items are unique to individual retailers. We also can't keep items in stock at all times as LEGO® sets are all essentially limited edition products which are only available for a short period before being discontinued. As LEGO® collectors ourselves we live by the motto: "If you see it and like it, you should get it as it might be gone the next time you look for it.".
I'm only ordering a few Collectable Minifigs, do I have to pay the minimum $10 shipping?
Not at all. If your order only contains up twenty individual minifigures or sealed minifigure packets or other qualifying product as specified in product descriptions and nothing else, choose the "Small Package Shipping" option. This postage option is only $5. Please note this shipping option is not valid if the order contains any other item apart from minifigure packets or other qualifying product. Maximum quantities apply..
Can I pay for my order with PayPal?
Yes, just select PayPal as your payment type, then follow the payment link at the end of the checkout to pay for your order.
I need my order quick! Do you offer express post?
Yes, we can offer express post for your urgent orders. Due to the costs involved, we can not offer a fixed price, however if you contact us and let us know what products you would like to purchase we can work out an express post quote.
Can I cancel my order?
Yes you can. We want you to have an enjoyable shopping experience with us, so if you wish to cancel an order simply contact us via email or phone before your item ships and let us know. If a payment has been sent it will be refunded in the same manner in which it was paid.
Please be aware that we pride ourselves on fast processing and dispatching of orders, and often work outside regular business hours to ensure you get your order as quickly as possible.
Is the flat rate shipping charged per item or per order?
Our shipping prices are charged on the entire order. You can buy as little or as much as you like and the flat-rate shipping charge will stay the same: $10 regular post or $12.95 signature on delivery.
What is a "SPECIAL ORDER" product?
"SPECIAL ORDER" products are items that are not currently on hand, but can be ordered specially for you. Please allow up to 2 weeks for SPECIAL ORDER products to arrive due to transportation and delivery times. If your order contains both on-hand and SPECIAL ORDER products, the entire order will be held until all items are ready to ship.