Frequently Asked Questions
I don't live in Australia, do you ship to my country?
Unfortunately we can only ship our LEGO® products to addresses within Australia. If you live overseas but are purchasing for shipping to someone in Australia, please contact us for alternate arrangements.
How long does it take for my order to reach me?
We aim for a maximum 3 day turnaround from purchase to shipping. After this point, timing is up to Australia Post, but this is normally an extra 2-3 business days. Part orders through our Bricklink store can take longer to process depending on the size of the order.
Can I pick up my order directly from you to save on postage?
Yes you certainly can. We are based in the southside of Brisbane and would happily allow you to pick up your LEGO® purchase. Simply choose the "pickup" option at the checkout and we will email you back and arrange a suitable time. Please note, due to other committments pick up times are currently after 5pm weekdays, and after 11am weekends by appointment.
How do I know when my order has shipped?
Once your order has shipped, we will send you an email notification telling you so. In the unlikely event that you have not received your email confirmation within 7 days of placing your order, please contact us.
Do you deliver?
We are happy to offer free after-hours home delivery of your LEGO® purchase to selected suburbs in Brisbane. Simply choose the "home delivery" option at the checkout and we will email you back and arrange a suitable time. For a detailed list of qualifying suburbs, please refer to our shipping page.
I have received my order but I have changed my mind. Can I get a refund?
We want you to be completely satisfied with your LEGO® purchase. If you wish to return an item, please view our returns page. Please note - LEGO® Collectible Minifigures are unable to be returned or refunded.
My order is missing a part, what can I do?
In over 20 years of LEGO® building experience, cases of legitimate missing pieces are extremely rare. In the first instance, check through all your opened plastic bags for the piece(s) that may have been caught, also check your immediate surroundings such as the carpet. LEGO® also has a habit of bouncing and travelling distances on hard floors too! Finally, look at any odd spare parts that may be left over and double check your build in the instructions. Sometimes a dark grey part looks black etc. If, after all this you are still missing a piece, please contact us and we will do our best to source the part that you need.
I saw an upcoming release on another website, can I pre-order it with you?
We don't offer pre-orders for LEGO® products, however if you sign up to our mailing list or Facebook or Twitter feeds you will be notified as soon as new items are available for purchase.
When will the new sets be released and how much will they cost?
We can't publish release dates or RRP's of new products until they are officially launched, but once again our mailing list, Facebook or Twitter will be the first place you will hear.
Why don't you carry every single item in the LEGO® range?
While we would love to carry every LEGO® item, sometimes it is not possible to do so. Some items are exclusively sold by "LEGO®", and other items are unique to individual retailers. We also can't keep items in stock at all times as LEGO® sets are all essentially limited edition products which are only available for a short period before being discontinued. As LEGO® collectors ourselves we live by the motto: "If you see it and like it, you should get it as it might be gone the next time you look for it.".
I've lost my instructions, can I order replacements?
We do carry a limited range of instruction manuals at our BrickLink store, but you can also download many more instructions for free by searching for your set at Brickset.
I'm only ordering a few Collectable Minifigs, do I have to pay the minimum $10 shipping?
Not at all. If your order only contains up twenty individual minifigures or sealed minifigure packets or other qualifying product as specified in product descriptions and nothing else, choose the "Small Package Shipping" option. This postage option is only $5. Please note this shipping option is not valid if the order contains any other item apart from minifigure packets or other qualifying product. Maximum quantities apply..
Can I pay for my order with PayPal?
The next major update to our website will feature an integrated payment system through PayPal. In the meantime select PayPal as your payment type, then manually log into PayPal and send the total amount of your order to: firstname.lastname@example.org
I need my order quick! Do you offer express post?
Yes, we can offer express post for your urgent orders. Due to the costs involved, we can not offer a fixed price, however if you contact us and let us know what products you would like to purchase we can work out an express post quote.
Can I cancel my order?
Yes you can. We want you to have an enjoyable shopping experience with us, so if you wanted to cancel an order simply contact us via email or phone before your item ships and let us know. If a payment has been sent it will be refunded in the same manner in which it was paid. Please be aware that we are pretty quick at dispatching, and orders are normally shipped within 24 hours of the order being placed.
Is the flat rate shipping charged per item or per order?
Our shipping prices are charged on the entire order. You can buy as little or as much as you like and the flat-rate shipping charge will stay the same: $10 regular post or $12.95 registered.